ESPC Privacy Policy

Privacy Policy

From 12 March 2014, the Australian Privacy Principles (APPs) replaced the National Privacy Principles and Information Privacy Principles, as contained in the Privacy Act (1988) (“Privacy Act”).  The APPs apply to organisations and Australian Government (and Norfolk Island Government) agencies, and set out how an APP entity should collect, use, keep secure and disclose personal information. For more information on the Privacy Act please visit the Office of the Australian Information Commissioner’s Privacy Fact Sheet.

This Privacy Policy sets out the manner in which the Eastern Suburbs Pest Control collects, uses, discloses and manages personal information. By using our website and subscribing to newsletters and email correspondence you are taken to have read and agreed to the collection, use disclosure and handling of your personal information in accordance with this Privacy Policy.

We may modify this Privacy Policy at any time. You should review this Privacy Policy periodically so that you are updated on any changes. We welcome your comments and feedback.

Respecting information privacy

Eastern Suburbs Pest Control recognises the importance of protecting personal information. We do not collect sensitive information as defined under the Privacy Act, such as racial or ethnicity information, political opinions or associations, criminal records or health information, nor do we collect personal information unless it is necessary for one of our functions, activities or as a requirement on NSW WorkCover.

The Personal Information we collect about you

We may collect personal information about you including, but not limited to your name, address, phone number, email and credit card details.

We may also collect personal information about you including, but not limited to, data relating to your activities on our websites (including IP addresses) via tracking technologies such as cookies, web beacons and measurement software.

You acknowledge that the personal information we collect from you is your own information or information which you have been authorised to provide to us.

How we collect your personal information

Eastern Suburbs Pest Control collects information from a variety of sources including, but not limited to;

• registering to use our website;

• subscribing to newsletters, blogs and email correspondence;

• contacting us to use our pest services for any reason including, but not limited to, reporting a problem with our websites, requesting further information or seeking our assistance; or

• posting or contributing material on our blog or website.

How we use your personal information

Eastern Suburbs Pest Control may when you supply personal information, we use that information for the primary purpose of assisting you to make a booking or provide pest treatment or related services. We may also provide this information to NSW WorkCover & NSW Environment Protection Authority if we are audited.

If all or part of this information is not provided, we may not be able to provide these services.

Disclosing your personal information

Eastern Suburbs Pest Control does not disclose your personal information to third parties, except to the extent necessary to complete an Audit or if an accident has occurred. We may then provide this information to NSW WorkCover & NSW Environment Protection Authority. Eastern Suburbs Pest Control does not disclose personal information for the purpose of direct marketing, nor to sell any mailing list.

If any information is to be published, or released publicly, we shall obtain the individual’s consent prior to disclosure.

Storage of personal information

Eastern Suburbs Pest Control has implemented policies and procedures to safeguard the secure storage and processing of any personal information it collects. All information is kept secure at all times. Electronic data, kept on our computers, is backed up regularly, and has restricted access. Our physical files have appropriate fire and security protection.

Personal information submitted by the Eastern Suburbs Pest Control website may be held on servers located outside Australia. When you provide us with your personal information, you consent to us storing your personal information outside of Australia for the purposes described above.

Security Policy

When paying Eastern Suburbs Pest Control, your financial details are passed through a secure server using the appropriate encryption technology. If you have any questions regarding our security policy, please contact our office on 1300 997 612.

Correction and access

Eastern Suburbs Pest Control will endeavor to take all reasonable steps to keep accurate and up to date any information which we hold about you. If, at any time, you discover that information held about you is incorrect or you would like to review and confirm the accuracy of your personal information, you can contact us on 1300 997 612.

You can also gain access to the personal information we hold about you, subject to certain exceptions provided for by law. To request access to your personal information, please contact us in writing to

Complaints resolution

If at any time you have any concerns, complaints or questions in relation to your privacy or the operation of the Foundation, please contact our support centre so that we may resolve your concerns.

Our Privacy Officer will consider your query and endeavor to respond to you promptly.

For more information about privacy issues in Australia and protecting your privacy, visit the Office of the Australian Information Commissioner’s website at


Eastern Suburbs Pest Control’s website contains information, data, documents, pages and images relating (but not restricted) to our business. The information was prepared by the Eastern Suburbs Pest Control and is protected by copyright. Whilst the information was prepared with all due care, we do not warrant or represent that the information is free from errors or omissions.

To the extent permitted by law, the information is made available on the understanding that the Eastern Suburbs Pest Control and its directors, officers, employees, agents, contractors and content providers shall have no liability (including liability by reason of negligence) to the users for any loss, damage, cost or expense incurred or arising by reason of any person using or relying on the information and whether caused by reason of any error, negligent act, omission or misrepresentation in the information or otherwise.

Links to other websites

This website may contain links to other websites. Links to those websites should not be construed as any endorsement, approval, recommendation or preference by the Eastern Suburbs Pest Control of the owners or operators of the sites, or of any information, products or services referred to on those other sites unless specifically stated.

Unless otherwise stated, the linked websites are not under the control of the Eastern Suburbs Pest Control and Eastern Suburbs Pest Control is not responsible for the contents of any linked website.